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International Automotive Technicians Network
Re: Why do customers love our really crappy serrvice?
Posted to Shop Management Forum on 1/7/2014

I agree with much of what you are saying. There is no need to oversell. We talk to our customers the way we would like to be talked to. We shoot straight and give a killer warranty. That's it. Nothing magical or any "industry secrets". Treat people fair and st... Login to read more.