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International Automotive Technicians Network
Re: Why do customers love our really crappy serrvice?
Posted to Shop Management Forum on 1/5/2014

We sell (and keep) an amazing amount of work because of loaner cars. Case in point, a customer brought his elderly mom's car in New Year's Eve. She hadn't been in our shop in 3 years and didn't buy it from us new. After diagnosis, the vehicle needed 12 hrs wor... Login to read more.