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International Automotive Technicians Network
Re: Dealing with difficult people
Posted to Shop Management Forum on 10/28/2013

Scott, I will start with nice first. Sometimes immediate contact with the customer will save some anguish. Your car just shut off in the testing, have you had any issues with this.(notice TSB 02-08-56-002). At this point your not working/adjusting for free, an... Login to read more.