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Re: Dealing with difficult people
Posted to Shop Management Forum on 10/25/2013 2 Replies

You should say "Fine, I'll give you a refund, But I'll have to drain out all the oil and remove the filter, and you can call a tow truck to come pick it up."

Well, we call the cops on quite a few of our "customers".

As for the Grand Prix... Does it have a ... Login to read more.

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