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Re: How do you politely tell a customer his car is a Piece of
Posted to Shop Management Forum on 10/10/2013

It isn't your car.

You didn't build it, you didn't buy it and you didn't break it.

You just write up what it needs to fix it. The customer can either say yes or no.

If they say yes, then you fix it. If they say no, you push it out the door to make room f... Login to read more.