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Re: How do you politely tell a customer his car is a Piece of
Posted to Shop Management Forum on 10/9/2013

Had a long time customer bring me a car two weeks ago, I found it in my parking lot Sunday. Monday he calls and says the it overheated. The car belongs to his grandson. He bought this car a month ago with 148k on the clock. Grandpa got a call from grandson " i... Login to read more.