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International Automotive Technicians Network
Re: How do you politely tell a customer his car is a Piece of
Posted to Shop Management Forum on 10/9/2013

Don't let what the SA does become your problem.

Now if you as a tech are called on to directly advise a vehicle owner as to what the vehicle needs just lay the repair truth on them. If asked directly what the owner needs to do only advise them to keep funds ... Login to read more.