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Re: How do you politely tell a customer his car is a Piece of
Posted to Shop Management Forum on 10/9/2013

I don't tell them it's a POS. I hand them an estimate, and tell them the repair value would exceed the replacement value, and let them choose what to do themselves.

It's not my money, and therefore it's not my place to tell them what to do with their money. ... Login to read more.