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International Automotive Technicians Network
Re: How do you politely tell a customer his car is a Piece of
Posted to Shop Management Forum on 10/9/2013

Two part answer:

First, the technician has to make the s/a aware of everything the car needs. It is NEVER the technicians job to decide the car needs too much work, that is up to the customer to decide. It is however the technicians job to make sure the s/a ... Login to read more.