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Re: How do you politely tell a customer his car is a Piece of
Posted to Shop Management Forum on 10/8/2013

It is not up to the repairer to decide if the the repair is worth it or not, we don't own the vehicle, it is up to us to check and report on the vehicle, advise the customer of the faults and let the customer choose to repair or not.

I would go something lik... Login to read more.