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Re: How do you politely tell a customer his car is a Piece of
Posted to Shop Management Forum on 10/8/2013

I understand where you're coming from. I used to be that way. Now, I got the "I didn't buy it, build it or break it" religion. Document what you see, and let someone else (SA, ESO, car owner, etc.) worry about it. Next. Login to read more.