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International Automotive Technicians Network
Re: Firing a bad customer
Posted to Shop Management Forum on 8/22/2013

Can be done one of 2 ways....

1 Tell them, "you are not welcome here unless it is a warranty issue."

2 Raise the rate for them until it makes working for them worth it, or they leave.

Done both and even told them when doing number 2.

They still call on... Login to read more.