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International Automotive Technicians Network
Re: The horns of a vehicle called dilemma
Posted to Shop Management Forum on 8/19/2013

It's not your job to be omniscient or able to predict the future. I would consider charging the customer parts + labor to install the next radiator and advising him that you'd be glad to refund the charges for the first replacement ONLY IF the second radiator ... Login to read more.