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International Automotive Technicians Network
Re: How to implement changes?
Posted to Shop Management Forum on 7/17/2013

I hope Becky Witt chimes in here. I took her class on change at an iAtn convention some years ago, and it really opened my eyes.

The short, short version is that any operation runs like a river. Try to change the direction of the river, and it will work for ... Login to read more.