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International Automotive Technicians Network
Re: How's this for customer service?
Posted to Shop Management Forum on 7/14/2013

Well of course since leaving I've thought of a hundred snappy things to say to her but what I actually said is "Sure I'll take them off but my name isn't Slick, Ma'am, It's Sir. To which she replied "we have a policy, no sunglasses in the store". I said I unde... Login to read more.