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Re: Giving customers options
Posted to Shop Management Forum on 6/23/2013 1 Reply

Two thoughts on this.

First, I do find some times where I offer options. With the options comes the education of the part quality, and junk is not an option. If I would have to describe it as a "used car lot special part" I won't install it.

Secondly, I fo... Login to read more.

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