× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: What do you say to a very angry customer.!
Posted to Shop Management Forum on 6/21/2013 4 Replies

[...trimmed text...]

The first thing I say is, "So, if I fix it and the bill is $5,000, you'll pay me and be happy?"

The obvious answer is no.

I'd like to know why this owner thinks that I should go to jail becau... Login to read more.

4 Replies Received (View Replies)