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Re: What do you say to a very angry customer.!
Posted to Shop Management Forum on 6/19/2013 5 Replies

When someone comes in saying they have had the car at several garages and it's still not fixed I ask them "Then what makes you think I can fix it?"

Who knows why the car has not been repaired? Maybe the previous shops didn't have the proper tooling, informat... Login to read more.

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