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International Automotive Technicians Network
Re: What do you say to a very angry customer.!
Posted to Shop Management Forum on 6/19/2013

No I don't... not usually. I explain that in order to know what to fix, I first have to test it to find out what to fix.

I bent my rule last week. A guy who I've done work before in the past brought me his 99 maxima. He said the dealer said... that #3 coil w... Login to read more.