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Re: What do you say to a very angry customer.!
Posted to Shop Management Forum on 6/19/2013 1 Reply

Sorry for your headaches, but I'm not none of the other shops, and I have by own policy's in place. I charge a diagnostic's fee no matter what the reason is, but what I do different is guarantee it will have a fix before it rolls on the finish line. If a reaso... Login to read more.

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