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International Automotive Technicians Network
Re: Hard to meet customer's expectations!
Posted to Shop Management Forum on 6/15/2013

Had one this week on an RV. Customer complaint was it needed aligned. Not. Passenger front tire, a 225 19.5 radial was very difficult to roll across the floor. It made me feel like I was drunk and I was only lending a hand!

So, of course the guys had to take... Login to read more.