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International Automotive Technicians Network
Re: Hard to meet customer's expectations!
Posted to Shop Management Forum on 6/15/2013

if you walk into a fast food place-you wont find any coupons at the counter. why discount if the customer has already made their way off the street, into the shop and up to the counter? It would be better to build or add value to the quote than it would be to ... Login to read more.