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Re: Hard to meet customer's expectations!
Posted to Shop Management Forum on 6/14/2013 3 Replies

Hi Patrick, when it rains it pours. I had someone come in today looking to get a headlight replaced. I gave here the price (28 clams with tax, installed) and she said the auto parts store sold them for 15 bucks. So I said go there and buy it, she stared at me ... Login to read more.

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