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International Automotive Technicians Network
Re: Hard to meet customer's expectations!
Posted to Shop Management Forum on 6/14/2013 2 Replies

Hi Simon

This lady did not come in on the free ac check. We offered it to her at the counter. When we asked her to fill out paper work is when she started to go off. She asked why she had to do that when she just wanted her car looked at.

We told her we ne... Login to read more.

2 Replies Received (View Replies)