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International Automotive Technicians Network
Re: Hard to meet customer's expectations!
Posted to Shop Management Forum on 6/14/2013

I had one today. I did his neighbors and he wanted it done. He asked how much to "clean his headlights? I told him. I thought his dentures were going to fall out. He said THAT MUCH! I said its more than just cleaning, I have to sand them with 4 grades of sandp... Login to read more.