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International Automotive Technicians Network
Re: How to approach customer complaint and related problems?
Posted to Shop Management Forum on 6/4/2013

I like the onion approach. I tell them their vehicle is like an onion and may have layers of problems. The older the vehicle the more layers it may have. We have to get past the first layer being the bad fuel pump before we can see the next layer. I feel reaso... Login to read more.