× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: How to approach customer complaint and related problems?
Posted to Shop Management Forum on 6/3/2013

I give the customer the readings and the print out of specs. Tell him that the truck needs all the components working properly. Tell him in order to repair the truck in a professional manner the pump needs to be replaced before any other diagnoses can be done... Login to read more.