× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: How to approach customer complaint and related problems?
Posted to Shop Management Forum on 6/3/2013 1 Reply

[...trimmed text...]

I start by ensuring I've been given sufficient time to cover all of my basics and be reasonably sure that it will fix the problem. I don't care if the guy's house is on fire - if his truck is broke, ... Login to read more.

1 Replies Received (View Replies)