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International Automotive Technicians Network
Re: Word of mouth--it's not always a good thing
Posted to Shop Management Forum on 5/23/2013

Whenever another shop beats my estimate, its because of parts. They (the customer) never compare "Apples to Apples". If they want to play that game, I will offer a lower price, the price being lower because of lower quality parts. If I beat their price and get... Login to read more.