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International Automotive Technicians Network
Re: This is how I fired a bad penny today
Posted to Shop Management Forum on 4/17/2013

Too many words.

I usually tell them "I'm done".

If they don't understand that, I elaborate.

If they argue, I repeat it with a 'little' more 'emphasis'.

One guy I had to to go as far as "I am tired of subsidizing your operation" before he understood.

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