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This is how I fired a bad penny today
Posted to Shop Management Forum on 4/16/2013 33 Replies

Dear Dick,

Despite my best efforts to satisfy your wants and needs regarding the repair of your Mazda truck, I feel that I am unable to achieve the level of satisfaction which you require and to also maintain profitability for Japanese Motor Works. Because o... Login to read more.

33 Replies Received (View Replies)