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International Automotive Technicians Network
Re: What do you you Guys and Gals do with phone call in quotes?
Posted to Shop Management Forum on 4/10/2013

At no time should you ever provide a phone "quote." A quote is a definite number. Be sure to stress that you will give them an "estimate," which leaves room for further discussion/bartering/etc. As for giving a price on particular mileage services, you can alw... Login to read more.