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International Automotive Technicians Network
Re: To charge or to forget
Posted to Shop Management Forum on 4/4/2013

We solved this problem for the most part with a reminder call the day before the appointment. The call is short and sweet. My preference is to make these calls between 10:00 and noon the day before. Probably eliminated 90% of my no shows this way. I chose 10 ... Login to read more.