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International Automotive Technicians Network
Re: Customer integrity
Posted to Shop Management Forum on 3/21/2013 2 Replies

We roll all window's down because of auto-locking on some cars. And every once in a while a window won't roll down. I usually come out to the customer and say: "How long has your window been broken?" .. Thankfully 99% say: "Oh I forgot to mention it" or "I kno... Login to read more.

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