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Re: Educating the Customer
Posted to Shop Management Forum on 3/10/2013 1 Reply

This is true Joe, you can have a good experience without enjoyment. I have a great doctor but if I have to see him I don't think I'm going to enjoy it. (just had a slew of shots last year for a trip out of the county :) Service is a commodity and it has value.... Login to read more.

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