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International Automotive Technicians Network
Re: Separating diagnosis and repairs in our business
Posted to Shop Management Forum on 2/20/2013

Wayne, Another couple of things I always did. Rolf didn't like them much vbg. I never had a problem taking a customer out to the vehicle and showing them what I was doing and why or showing them a wiring diagram or instructions for a test. It never bothered me... Login to read more.