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International Automotive Technicians Network
Re: wait customers for a scan
Posted to Shop Management Forum on 2/19/2013

If something is to be diagnosed, I always recommend dropping off and not waiting. Some people just have no way to get home, or want to wait and wait.. It's on them at that point. I tell everyone it's by the hour, and that it may be a while and they shouldn't e... Login to read more.