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International Automotive Technicians Network
Re: Customer beliefs
Posted to Shop Management Forum on 2/19/2013

"Don't use may air conditioning when you work on my car, I do not want you to use up my freon"

Or "Ma'am, your noise is a broken exhaust hanger and will cost XXX to fix it"

Reply is " no thank you and I am not paying you to check it without my computer pr... Login to read more.