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International Automotive Technicians Network
Re: How do you handle mishaps?
Posted to Shop Management Forum on 11/14/2012

If it breaks due to my ham-fistedness, I pay. If it breaks because it breaks, I phone the customer and tell him his job just got more expensive. Tain't my car, tain't my problem. Its part of the estimating/communication part of the job. "If all goes well, it w... Login to read more.