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International Automotive Technicians Network
Re: How Much Do You Spend To Attract New Customers?
Posted to Shop Management Forum on 10/23/2012

The "new customers only" offers are for high volume, high turnover business models only IMHO

We spend 25% of marketing budget on new customers, 75% on retention - all offers are the same. No "new customer only" offers, just verbiage variances.

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