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International Automotive Technicians Network
Re: WWYD 95 Astro noise
Posted to Shop Management Forum on 3/26/2001

Hi Neil,

Before deciding on what to "give" the customer, I would ask the customer what she would like us to do. Sometimes, we give away the farm, when a dozen fresh eggs would have been more than enough.

Ask the customer. If the customer's request is reaso... Login to read more.