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International Automotive Technicians Network
Re: Why you should have a dedicated Service Advisor!
Posted to Shop Management Forum on 9/19/2012 3 Replies

Somehow Becky, I don't think that Dwight got it that you were on his side. I guess we all have our days. Unfortunate in that the wisdom is profound. Bottom line is that the customer dictates the level of the technical explanation. If I were talking to Silicon ... Login to read more.

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