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Re: Employees first, customers second. Why it really works
Posted to Shop Management Forum on 8/22/2012 2 Replies

Becky:

[...trimmed text...]

(snip)

" ... penalize the good people ... "

" ... end up training people to act like jerks ... "

Are you suggesting that it's common in this industry to reward BAD behavior?

Is it po... Login to read more.

2 Replies Received (View Replies)