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International Automotive Technicians Network
Re: A customer relations warranty exercise
Posted to Shop Management Forum on 5/30/2012

We had a very similar issue 25 years ago or more. A good friend of my dad, who owned the shop before me, had to have his clutch replaced. A couple of months later the customer went out to his truck in the morning and it would not move. Towed it in and found th... Login to read more.