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International Automotive Technicians Network
Re: Customer calling on parts price after quote has been made
Posted to Shop Management Forum on 5/30/2012

Recently I had a similar situation, I explained I know what it cost to open in the morning, what our markup needs to be, we're within industry standards, used the "take a steak to the steak house" story. One of the problems we all seem to have at times, we're ... Login to read more.