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International Automotive Technicians Network
Re: Customer repeated calls
Posted to Shop Management Forum on 5/9/2012

I think that's the problem. Say you do all that and they still call every hour. Mr Jones calls you tell him Blah blah, done at 5, Mrs Jones calls, Blah blah, done at 5. Missy Jones calls,be done at 5. Missy is there a 3, is it done? Got to go get her nails don... Login to read more.