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International Automotive Technicians Network
Re: A Different Approach To Two Service Writers?
Posted to Shop Management Forum on 4/20/2012

Ted,

We have 4 highly qualified, motivated, etc. techs and 3 front office people. My wife handles the bills. The 3 front guys all split the SA, 1 of 'em operates our shuttle service, 1 is the parts manager, and 1 is strictly SA. There are times when we run t... Login to read more.