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Re: What you can learn from Southwest Airlines
Posted to Shop Management Forum on 4/18/2012 3 Replies

Cool!

I don't know how they stay so pleasant in the face of the abuse they get. I missed a flight last month due to an alarm clock that died after 30 years of service. Got to Phx Sky Harbour and was waiting in line to go standby.

The guy in front of me was... Login to read more.

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