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International Automotive Technicians Network
Re: Service writer scanning vehicles survey
Posted to Shop Management Forum on 3/9/2012

Robert,

I don't use the word "Scan" with customers or my tech, unless it is followed buy the word "Tool". Alot people who come to me have already been to another shop and had their car "Scanned", but some how it is still not fixed. There seems to be better l... Login to read more.