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International Automotive Technicians Network
Re: Advice on firing a customer
Posted to Shop Management Forum on 3/2/2012

In the end, the shop owner is responsible for the work done on ALL cars in your shop. You have a great respect for your techs ability, and i respect you for what you are thinking. Some years ago, I had a same situation, and was in the face of the jerk that dis... Login to read more.